This Privacy Policy and Cancellation Policy apply to the services offered by Somatic Balance (“Company").
  1. Personal information:

    The Company is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.

  2. Collecting personal information:

    The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

  3. Use of tracking technologies:

    The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user's browser.

  4. Using and disclosing your personal information:

    Personal Information will be used for the following primary purpose:

    For the purpose described above and in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.

  5. Contact by the Company:

    The Company may contact individuals using the information, which was provided by them in order to:

    - Provide information that may be of interest about upgrades, promotional content, discount vouchers, and newsletters, with the intent of offering you the best service possible. You can always unsubscribe from our mailing list, by replying to any of our emails and stating ‘Unsubscribe’ in the subject line.

  6. Individual's right of access:

    Individuals have the right to review the information that may be recorded on the Company’s database. Information may be reviewed by contacting the Company on the customer enquiry email: [email protected] .

  7. The Company and links to other web sites:

    The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

  8. Problems or queries:

    Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Company on the customer enquiry email: [email protected] .

  9. Cancellations and refunds:

    Sessions are non-refundable. No exceptions. They cannot be redeemed for cash. We have a strictly enforced 48 hour cancellation and rescheduling policy. Any appointment missed, cancelled or changed without at least 48 hour notice will result in a charge equal to 100% of the reserved service amount. Please understand that it is your responsibility to book and remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee.